Shipping & Handling Policy
DELIVERY OF GOODS
Physical goods may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the delivery option. Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of Earth Skin & Eden P/L.
After choosing to place an order with Earth Skin & Eden, we are pleased to advise of the following process:
1. You shall receive an initial confirmation email that your order has been received and is being packed.
2. When goods are dispatched from our warehouse you shall receive an email confirming your delivery has been successfully shipped.
3. Goods shall be packaged to prevent product damage during transport.
Please contact Earth Skin & Eden at [email protected] for more information.
If you have a problem with your parcels arrival after dispatch, you must contact Australia Post with your Tracking information.
Delivery conditions apply to Australian residents. For information and pricing for international orders please contact us at [email protected]
We make every effort to ensure that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please contact us at [email protected] and we will do our utmost to resolve any issue.
Earth Skin & Eden does not have to provide a refund if you simply change your mind on an item, so please choose carefully.
Should you wish to make a claim relating to your product for (1) damaged in transport or (2) incorrect goods received. We advise this must be done within 24 hours of receiving your goods by email.
After confirming claims when receiving the returned goods at our warehouse, we shall then promptly (a) re-supply the item(s) or (b) credit the relevant invoice appropriately. Importantly it is always the customers responsibility to review the goods received prior to their opening.
Goods received, even in the event of incorrect supply, shall only be returned for re-supply or credit if the goods are unopened & in their original condition.